membership customer service
Did you know? You can manage many things about the membership yourself, just by logging into your account. Check your plan details (including renewal date), change payment card, download membership invoice, cancel your membership – do all these and more by logging into your account.
Do you need additional help? Reach the membership team via email: subscription@mycitizenmplus.com
Please allow up to 5 business days for a response.
find a citizenM hotel reservation or invoice
To see or manage your citizenM hotel reservation, go to the reservation page service.citizenm.com. There, you can do things like: download your citizenM invoice (after a completed stay), see all reservation details (past, current and future), and pay an outstanding balance.
cancel or change a citizenM hotel reservation
citizenM hotels are part of Marriott Bonvoy. Cancelling or changing a citizenM reservation can only be done via the Marriott website.
Marriott Bonvoy points, rewards and issues
citizenM customer service cannot help with Marriott Bonvoy program issues or questions, because the program is owned by Marriott. Please contact Marriott Bonvoy customer service directly.
To report missing Marriott Bonvoy points after a hotel stay, follow this link.
contact a citizenM hotel or Marriott customer service
Find the Marriott Bonvoy customer service phone number for your region and call them directly.
A phone number for each hotel is listed at the top of your booking confirmation email, or on each hotel page on the Marriott Bonvoy website.