contact citizenM member support

Manage your own mycitizenM+ membership by logging into your account.

There, you can do the following:

see your membership plan details
change the payment method
update your membership invoice adress
download membership purchase invoice
and cancel your mycitizenM+ membership

Do you need further help?

Please email subscription@mycitizenmplus.com

We'll do our best to answer within 5 working days.

log into my account

I want to ask about a citizenM hotel reservation or Marriott Bonvoy

Please jump to service.citizenm.com where you can do the following things: download a citizenM invoice (after a completed hotel stay), see reservation details (past, current and future), and pay an outstanding balance.

Changing or cancelling a citizenM reservation can only be done via Marriott website - follow this link to Marriott reservation lookup.

To check your Marriott Bonvoy points balance after a completed stay, log into your Marriott Bonvoy account.

To request missing points after a Marriott Bonvoy stay, go Marriott's Credit for a Missing Stay page.