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You can still book citizenM hotel stays on Marriott.com, the Marriott Bonvoy® Mobile App and other Marriott booking channels.

Yes, members with linked accounts receive both mycitizenM+ perks and Marriott Bonvoy benefits.

Your reservations remain active, but once the citizenM app goes away, you will not be able to view your booking on citizenM channels. You can add your Marriott Bonvoy Account to a reservation by following these instructions. You can also contact the Marriott Reservations team in your region for help.

Quando prenota la sua tariffa mycitizenM+ member tramite Marriott Bonvoy, la colazione non è inclusa nella citizenM Subscription Program. Ma niente panico: la colazione è sempre pronta!

Può aggiungerla direttamente al check-in, dal self-service kiosk citizenM in hotel. Così si gode lo sconto esclusivo mycitizenM+ sul soggiorno e decide se svegliarsi con la colazione solo quando arriva.

Sei già nel posto giusto. Basta cliccare su “il mio account” in alto a destra per accedere al tuo mondo mycitizenM+. Già dentro? Tocca il messaggio di benvenuto lì vicino per vedere e gestire tutto in un attimo.

mycitizenM+ e Marriott Bonvoy sono due mondi diversi: due account separati, due modi di accedere. Prima cosa: controlla quale stai cercando di usare.

Non riesci a entrare nel tuo mycitizenM+? Nessun problema: clicca su “recupera password” nella schermata di accesso. Ti arriverà subito una mail con le istruzioni. Ancora bloccato? Siamo sempre qui per te, basta contattarci.

Se invece il problema riguarda il tuo account Marriott Bonvoy, serve l’aiuto dei loro esperti. Li trovi su help.marriott.com.

You can cancel your membership by logging to your account.  Please note, if you have bookings scheduled beyond your membership end date, they will be cancelled on the membership end date. You will receive a cancellation confirmation email with all details and dates explained.

No. The citizenM app will be retired on 5 December. To continue viewing your citizenM reservations, you must add your Marriott Bonvoy account number to them by following these instructions. You can also contact the Marriott Reservations team in your region. All reservations will then be displayed on Marriott Bonvoy channels.

Accedi al tuo account mycitizenM+ e vai alla tua dashboard. Trova l’opzione per collegare il tuo account mycitizenM+ a Marriott Bonvoy. Segui le istruzioni super facili – et voilà!

Senza collegare i conti, non otterrai le tariffe scontate dell’abbonamento per i soggiorni citizenM prenotati tramite Marriott.com e l’app Marriott Bonvoy. Finché il tuo abbonamento è attivo, puoi continuare a usare gli altri vantaggi (come il co-working gratuito, il 15% di sconto su cibo e bevande e il 15% sulle sale riunioni).

mycitizenM+ members will receive Marriott Bonvoy Gold Elite status.

Marriott Bonvoy members enjoy the following benefits with citizenM hotel stays:

check out the chart

You will continue to receive your Marriott Bonvoy benefits per your member status at all participating hotels, plus the following mycitizenM+ benefits at all citizenM hotels:

• 15% discount on retail rates for all direct bookings

• up to 30% discount during sales

• 15% off food & drinks (except breakfast)

• 15% off meeting rooms

• free co-working (except in Taipei)

Yes. All eligible citizenM stays made with a Marriott Bonvoy account earn Marriott Bonvoy points. You can earn Marriott Bonvoy points on citizenM hotel stays by adding your Marriott Bonvoy account number to your reservation. You can do this at check-in. If you are a mycitizenM+ subscriber, follow the account linking instructions to continue receiving your subscription perks as well as your Marriott Bonvoy member benefits.

A past citizenM stay can be counted towards Marriott Bonvoy points ONLY IF the stay took place after the citizenM hotel joined the Marriott website (this could be 28 October 2025 or later). Please follow this link to find citizenM hotels and look up your citizenM hotel joining date. If your stay was completed after that date, the points can be credited. To do this, log into your Marriott Bonvoy account and complete the “Report a Missing Stay” form.

Members earn 10 Marriott Bonvoy Points per $1 USD and 1 Elite Night Credit per Qualifying Night.

Yes. Points can be redeemed for stays at eligible citizenM hotels.

1. Link your mycitizenM+ account with a Marriott Bonvoy account. To do this, log in to your mycitizenM+ account, go to your dashboard, select ‘membership’, and follow the instructions for linking to Marriott Bonvoy. 

2. You can add your Marriott Bonvoy Account to a reservation by following these instructions, or contact the Marriott Reservations team in your region for help.

Log into your citizenM account and go to your dashboard. If your citizenM and Marriott Bonvoy accounts are not linked yet, you will see a banner with two options – to link an existing Marriott Bonvoy account, or create a new one. Follow the easy-peasy linking instructions – and voilá! 

If you do not see the banner, it means you may have linked the accounts already. Check your member details for your Marriott Bonvoy number.

Without linking the accounts, you won’t get the discounted membership rates for citizenM stays booked via Marriott.com and the Marriott Bonvoy App. As long as your membership is in good standing, you can keep using the other perks (like free co-working, 15% off food and drink and 15% off meeting rooms).