what should I know about Marriott Bonvoy?

citizenM is an innovative lifestyle hotel brand founded by Rattan Chadha in 2008 and acquired by Marriott International in July 2025. The brand is known for its tech-controlled bedrooms, art-filled living rooms, and design-led experience. citizenM disrupted the traditional hotel model to give modern travellers what they want – high-quality stays in prime city locations without a sky-high price tag. 

Marriott Bonvoy is Marriott International’s loyalty program, giving members points for hotel stays, travel and purchases. Points can be redeemed for free nights, upgrades, and experiences. Members enjoy tiered benefits like late check-out and room upgrades, with elite status earned through frequent stays and spending.

Yes. Members of both programs (mycitizenM+ and Marriott Bonvoy) are able to earn, redeem and enjoy Marriott Bonvoy benefits according to their member status.

mycitizenM+ is a paid annual subscription-based programme from citizenM that gives members exclusive perks and savings at citizenM hotels.

The current membership fee is $170 / €150 / £130 for one year.

mycitizenM+ membership is here to stay. Members can continue enjoying the perks they’ve always had, and now they get new benefits through Marriott Bonvoy. See more about this on the membership page.

When a mycitizenM+ member chooses to stay at a citizenM hotel, they enjoy these perks:

• 15% off when booking direct

• up to 30% off during sales

• 15% off food and drinks (except breakfast)

• 15% off societyM meeting rooms

• free co-working (except in Taipei)

• Marriott Bonvoy Gold Elite Status benefits (see integration)

Your trial continues as usual. As part of Marriott Bonvoy, you’ll link your trial mycitizenM+ account to a Marriott Bonvoy account and receive Marriott Bonvoy Gold Elite status for the remainder of your trial. If you choose to continue with a paid membership after your trial ends, your member access to citizenM perks and Marriott Bonvoy Gold Elite benefits will continue uninterrupted.

mycitizenM+ members will receive Marriott Bonvoy Gold Elite status.

Marriott Bonvoy members enjoy the following benefits with citizenM hotel stays:

check out the chart

You will continue to receive your Marriott Bonvoy benefits per your member status at all participating hotels, plus the following mycitizenM+ benefits at all citizenM hotels:

• 15% discount on retail rates for all direct bookings

• up to 30% discount during sales

• 15% off food & drinks (except breakfast)

• 15% off meeting rooms

• free co-working (except in Taipei)

Yes. All eligible citizenM stays made with a Marriott Bonvoy account earn Marriott Bonvoy points. You can earn Marriott Bonvoy points on citizenM hotel stays by adding your Marriott Bonvoy account number to your reservation. You can do this at check-in. If you are a mycitizenM+ subscriber, follow the account linking instructions to continue receiving your subscription perks as well as your Marriott Bonvoy member benefits.

A past citizenM stay can be counted towards Marriott Bonvoy points ONLY IF the stay took place after the citizenM hotel joined the Marriott website (this could be 28 October 2025 or later). Please follow this link to find citizenM hotels and look up your citizenM hotel joining date. If your stay was completed after that date, the points can be credited. To do this, log into your Marriott Bonvoy account and complete the “Report a Missing Stay” form.

Members earn 10 Marriott Bonvoy Points per $1 USD and 1 Elite Night Credit per Qualifying Night.

Yes. Points can be redeemed for stays at eligible citizenM hotels.

1. Link your mycitizenM+ account with a Marriott Bonvoy account. To do this, log in to your mycitizenM+ account and follow the instructions for linking to Marriott Bonvoy. 2. You can add your existing Marriott Bonvoy Account to a reservation by following these instructions or contact the Marriott Reservations team in your region for help.

Log into your citizenM member account and go to your dashboard. If your citizenM and Marriott Bonvoy accounts are not linked yet, you will see a banner with two options – to link an existing Marriott Bonvoy account, or create a new one. Follow the easy-peasy linking instructions – and voilá! If you do not see the banner, it most likely means you may have linked the accounts already. Check the 'Bonvoy number' field - if it shows a number (for example: ****1234), it means your accounts are already linked. If there is no number and no banner, contact the Marriott Reservations team in your region.

Without linking the accounts, you won’t get the discounted membership rates for citizenM stays booked via Marriott.com and the Marriott Bonvoy App. As long as your membership is in good standing, you can keep using the other perks (like free co-working, 15% off food and drink and 15% off meeting rooms).

You’re already in the right place. Just use the “my account” link in the top-right corner of the navigation to access your mycitizenM+ membership. If you’re already logged in, simply click the welcome message in the same spot to view and manage your details.

mycitizenM+ and Marriott Bonvoy use two different accounts, so the first step is to check which one you’re trying to access.

If you can’t log in to your mycitizenM+ membership, use the “get a new password” option on the login screen. This will send password reset instructions to your email. Still stuck? You can reach us anytime through our contact details.

If the issue is with your Marriott Bonvoy account, you’ll need support directly from Marriott. They can help you recover access via help.marriott.com.

You can cancel your membership by logging to your account.  Please note, if you have bookings scheduled beyond your membership end date, they will be cancelled on the membership end date. You will receive a cancellation confirmation email with all details and dates explained.

Indeed, the citizenM app retired in December 2025, so you can no longer use it. The Marriott Bonvoy® Mobile App is your new tool to enjoy. To use it, you must have a Marriott Bonvoy account linked to your mycitizenM+ membership. Log into your citizenM member account. If your citizenM and Marriott Bonvoy accounts are not linked yet, you will see a banner with two options – to link an existing Marriott Bonvoy account, or create a new one. Follow the easy-peasy linking instructions – and voilá! If you do not see the banner, it most likely means you may have linked the accounts already. Check the 'Bonvoy number' field - if it shows a number (for example: ****1234), it means your accounts are already linked. If there is no number and no banner, contact the Marriott Reservations team in your region.

Log into your citizenM account and go to your dashboard. Find the option to link your mycitizenM+ account with Marriott Bonvoy. Follow the easy-peasy linking instructions – and voilá! 

Without linking the accounts, you won’t get the discounted membership rates for citizenM stays booked via Marriott.com and the Marriott Bonvoy App. As long as your membership is in good standing, you can keep using the other perks (like free co-working, 15% off food and drink and 15% off meeting rooms).

Make a hotel reservation at any citizenM hotel on Marriott.com website or via the Marriott Bonvoy® Mobile App.

Yes, you get your mycitizenM+ perks, but you have to link your citizenM membership to Marriott Bonvoy first. Log into your citizenM member account. If your citizenM and Marriott Bonvoy accounts are not linked yet, you will see a banner with two options – to link an existing Marriott Bonvoy account, or create a new one. Follow the easy-peasy linking instructions – and voilá! If you do not see the banner, it most likely means you may have linked the accounts already. Check the 'Bonvoy number' field - if it shows a number (for example: ****1234), it means your accounts are already linked. If there is no number and no banner, contact the Marriott Reservations team in your region.

All citizenM hotel reservations made before citizenM joined Marriott Bonvoy are still active and there's no need to re-book. The only difference is the management of your reservation. The citizenM app and citizenM website are retired as of December 2025. All citizenM hotel reservations can now be accessed on Marriott.com and via the Marriott Bonvoy® Mobile App.

Yes, you can book breakfast with mycitizenM+ member rate on Marriott Bonvoy website - and you have a choice when to do it. Sign into your Marriott Bonvoy account on Marriott.com or via the Marriott Bonvoy® Mobile App, and find your citizenM hotel. Under rates, you will see a mycitizenM+ Rate, and also Stay for Breakfast Rate. Alternatively, book only your citizenM hotel room, and then add breakfast during check-in on arrival day. This way, you’ll still enjoy your mycitizenM+ membership discount on your room, and have the flexibility to decide about breakfast when you arrive.