contact met citizenM ledenservice

Make a hotel reservation at any citizenM hotel on Marriott.com website or via the Marriott Bonvoy® Mobile App.

Yes, you get your mycitizenM+ perks, but you have to link your citizenM membership to Marriott Bonvoy first. Log into your citizenM member account. If your citizenM and Marriott Bonvoy accounts are not linked yet, you will see a banner with two options – to link an existing Marriott Bonvoy account, or create a new one. Follow the easy-peasy linking instructions – and voilá! If you do not see the banner, it most likely means you may have linked the accounts already. Check the 'Bonvoy number' field - if it shows a number (for example: ****1234), it means your accounts are already linked. If there is no number and no banner, contact the Marriott Reservations team in your region.

All citizenM hotel reservations made before citizenM joined Marriott Bonvoy are still active and there's no need to re-book. The only difference is the management of your reservation. The citizenM app and citizenM website are retired as of December 2025. All citizenM hotel reservations can now be accessed on Marriott.com and via the Marriott Bonvoy® Mobile App.

Ja, je kunt ontbijt boeken met het mycitizenM+ ledentarief op de Marriott Bonvoy website – en je bepaalt zelf wanneer je dat doet.

Log in op je Marriott Bonvoy-account via Marriott.com of de Marriott Bonvoy® Mobile App en zoek je citizenM hotel. Onder tarieven zie je het mycitizenM+ tarief en ook het “Stay for Breakfast” tarief.

Of boek alleen je citizenM kamer en voeg ontbijt toe tijdens de check-in op de aankomstdag. Zo geniet je van je mycitizenM+ korting op je kamer en heb je de flexibiliteit om later over het ontbijt te beslissen.

Je zit hier helemaal goed. Klik rechtsboven op “mijn account” om je mycitizenM+ lidmaatschap te bekijken. Ben je al ingelogd? Dan kun je gewoon op het welkomstbericht klikken om alles te regelen.

mycitizenM+ en Marriott Bonvoy werken met twee aparte accounts. Check dus eerst even welke je probeert te openen.

Lukt inloggen bij mycitizenM+ niet? Klik op “nieuw wachtwoord aanvragen” bij het inloggen. Je krijgt dan direct een mail met instructies. Nog steeds geen toegang? Stuur ons gerust een bericht – we helpen je graag verder.

Problemen met je Marriott Bonvoy account? Dan moet je even bij Marriott zelf zijn. Zij regelen het voor je via help.marriott.com.

You can cancel your membership by logging to your account.  Please note, if you have bookings scheduled beyond your membership end date, they will be cancelled on the membership end date. You will receive a cancellation confirmation email with all details and dates explained.

Indeed, the citizenM app retired in December 2025, so you can no longer use it. The Marriott Bonvoy® Mobile App is your new tool to enjoy. To use it, you must have a Marriott Bonvoy account linked to your mycitizenM+ membership. Log into your citizenM member account. If your citizenM and Marriott Bonvoy accounts are not linked yet, you will see a banner with two options – to link an existing Marriott Bonvoy account, or create a new one. Follow the easy-peasy linking instructions – and voilá! If you do not see the banner, it most likely means you may have linked the accounts already. Check the 'Bonvoy number' field - if it shows a number (for example: ****1234), it means your accounts are already linked. If there is no number and no banner, contact the Marriott Reservations team in your region.

Log in op je mycitizenM+ account en ga naar je dashboard. Zoek de optie om je mycitizenM+ account te koppelen aan Marriott Bonvoy. Volg de super-simpele stappen – en voilà!

Zonder het koppelen van de accounts krijg je geen korting op de mycitizenM+ tarieven voor citizenM-verblijven geboekt via Marriott.com en de Marriott Bonvoy-app. Zolang je membership actief is, kun je gewoon blijven genieten van de andere voordelen (zoals gratis co-working, 15% korting op eten & drinken en 15% korting op vergaderruimtes).

mycitizenM+ members will receive Marriott Bonvoy Gold Elite status.

Marriott Bonvoy members enjoy the following benefits with citizenM hotel stays:

check out the chart

You will continue to receive your Marriott Bonvoy benefits per your member status at all participating hotels, plus the following mycitizenM+ benefits at all citizenM hotels:

• 15% discount on retail rates for all direct bookings

• up to 30% discount during sales

• 15% off food & drinks (except breakfast)

• 15% off meeting rooms

• free co-working (except in Taipei)

Yes. All eligible citizenM stays made with a Marriott Bonvoy account earn Marriott Bonvoy points. You can earn Marriott Bonvoy points on citizenM hotel stays by adding your Marriott Bonvoy account number to your reservation. You can do this at check-in. If you are a mycitizenM+ subscriber, follow the account linking instructions to continue receiving your subscription perks as well as your Marriott Bonvoy member benefits.

A past citizenM stay can be counted towards Marriott Bonvoy points ONLY IF the stay took place after the citizenM hotel joined the Marriott website (this could be 28 October 2025 or later). Please follow this link to find citizenM hotels and look up your citizenM hotel joining date. If your stay was completed after that date, the points can be credited. To do this, log into your Marriott Bonvoy account and complete the “Report a Missing Stay” form.

Members earn 10 Marriott Bonvoy Points per $1 USD and 1 Elite Night Credit per Qualifying Night.

Yes. Points can be redeemed for stays at eligible citizenM hotels.

1. Link your mycitizenM+ account with a Marriott Bonvoy account. To do this, log in to your mycitizenM+ account and follow the instructions for linking to Marriott Bonvoy. 2. You can add your existing Marriott Bonvoy Account to a reservation by following these instructions or contact the Marriott Reservations team in your region for help.

Log into your citizenM member account and go to your dashboard. If your citizenM and Marriott Bonvoy accounts are not linked yet, you will see a banner with two options – to link an existing Marriott Bonvoy account, or create a new one. Follow the easy-peasy linking instructions – and voilá! If you do not see the banner, it most likely means you may have linked the accounts already. Check the 'Bonvoy number' field - if it shows a number (for example: ****1234), it means your accounts are already linked. If there is no number and no banner, contact the Marriott Reservations team in your region.

Without linking the accounts, you won’t get the discounted membership rates for citizenM stays booked via Marriott.com and the Marriott Bonvoy App. As long as your membership is in good standing, you can keep using the other perks (like free co-working, 15% off food and drink and 15% off meeting rooms).