聯絡 citizenM 會員支援

Make a hotel reservation at any citizenM hotel on Marriott.com website or via the Marriott Bonvoy® Mobile App.

Yes, you get your mycitizenM+ perks, but you have to link your citizenM membership to Marriott Bonvoy first. Log into your citizenM member account. If your citizenM and Marriott Bonvoy accounts are not linked yet, you will see a banner with two options – to link an existing Marriott Bonvoy account, or create a new one. Follow the easy-peasy linking instructions – and voilá! If you do not see the banner, it most likely means you may have linked the accounts already. Check the 'Bonvoy number' field - if it shows a number (for example: ****1234), it means your accounts are already linked. If there is no number and no banner, contact the Marriott Reservations team in your region.

All citizenM hotel reservations made before citizenM joined Marriott Bonvoy are still active and there's no need to re-book. The only difference is the management of your reservation. The citizenM app and citizenM website are retired as of December 2025. All citizenM hotel reservations can now be accessed on Marriott.com and via the Marriott Bonvoy® Mobile App.

是的，你可以在 Marriott Bonvoy 網站以 mycitizenM+ 會員價格預訂早餐，而且你可以自行決定何時預訂。

登入你的 Marriott Bonvoy 帳戶（在 Marriott.com 或 Marriott Bonvoy® 行動 App 上），找到你的 citizenM 酒店。在房價選項下，你會看到 mycitizenM+ 房價以及「Stay for Breakfast」房價。

或者，你也可以只預訂房間，等到抵達當天辦理入住時再加購早餐。這樣你依然能享有 mycitizenM+ 的房價折扣，同時保留彈性，等抵達後再決定早餐。

你来对地方了。点一下导航栏右上角的 “我的账户”，马上进入你的 mycitizenM+ 会员专区。如果已经登录，直接点欢迎语就能轻松查看和管理你的专属权益。

mycitizenM+ 和 Marriott Bonvoy 是两个完全不同的账号。第一步，先确认你想登录的是哪个。

mycitizenM+ 进不去？点登录页面的“获取新密码”，邮箱里会收到重置指引。还没搞定？随时联系我们，真人帮你搞定。

如果是 Marriott Bonvoy 账号出问题，那就直接找 Marriott。去 help.marriott.com ，他们会帮你找回账号。

You can cancel your membership by logging to your account.  Please note, if you have bookings scheduled beyond your membership end date, they will be cancelled on the membership end date. You will receive a cancellation confirmation email with all details and dates explained.

Indeed, the citizenM app retired in December 2025, so you can no longer use it. The Marriott Bonvoy® Mobile App is your new tool to enjoy. To use it, you must have a Marriott Bonvoy account linked to your mycitizenM+ membership. Log into your citizenM member account. If your citizenM and Marriott Bonvoy accounts are not linked yet, you will see a banner with two options – to link an existing Marriott Bonvoy account, or create a new one. Follow the easy-peasy linking instructions – and voilá! If you do not see the banner, it most likely means you may have linked the accounts already. Check the 'Bonvoy number' field - if it shows a number (for example: ****1234), it means your accounts are already linked. If there is no number and no banner, contact the Marriott Reservations team in your region.

登录你的 mycitizenM+ 账户并进入个人控制台。选择 会员，找到将你的 mycitizenM+ 账户与 Marriott Bonvoy 关联的选项。按照超简单的步骤操作——搞定！

如果不关联账户，你将无法享受通过 Marriott.com 或 Marriott Bonvoy App 预订 citizenM 住宿时的会员优惠价格。只要你的会员资格仍有效，你仍可继续享受其他福利（例如免费联合办公、餐饮 85 折和会议室 85 折）。

mycitizenM+ members will receive Marriott Bonvoy Gold Elite status.

Marriott Bonvoy members enjoy the following benefits with citizenM hotel stays:

check out the chart

You will continue to receive your Marriott Bonvoy benefits per your member status at all participating hotels, plus the following mycitizenM+ benefits at all citizenM hotels:

• 15% discount on retail rates for all direct bookings

• up to 30% discount during sales

• 15% off food & drinks (except breakfast)

• 15% off meeting rooms

• free co-working (except in Taipei)

Yes. All eligible citizenM stays made with a Marriott Bonvoy account earn Marriott Bonvoy points. You can earn Marriott Bonvoy points on citizenM hotel stays by adding your Marriott Bonvoy account number to your reservation. You can do this at check-in. If you are a mycitizenM+ subscriber, follow the account linking instructions to continue receiving your subscription perks as well as your Marriott Bonvoy member benefits.

A past citizenM stay can be counted towards Marriott Bonvoy points ONLY IF the stay took place after the citizenM hotel joined the Marriott website (this could be 28 October 2025 or later). Please follow this link to find citizenM hotels and look up your citizenM hotel joining date. If your stay was completed after that date, the points can be credited. To do this, log into your Marriott Bonvoy account and complete the “Report a Missing Stay” form.

Members earn 10 Marriott Bonvoy Points per $1 USD and 1 Elite Night Credit per Qualifying Night.

Yes. Points can be redeemed for stays at eligible citizenM hotels.

1. Link your mycitizenM+ account with a Marriott Bonvoy account. To do this, log in to your mycitizenM+ account and follow the instructions for linking to Marriott Bonvoy. 2. You can add your existing Marriott Bonvoy Account to a reservation by following these instructions or contact the Marriott Reservations team in your region for help.

Log into your citizenM member account and go to your dashboard. If your citizenM and Marriott Bonvoy accounts are not linked yet, you will see a banner with two options – to link an existing Marriott Bonvoy account, or create a new one. Follow the easy-peasy linking instructions – and voilá! If you do not see the banner, it most likely means you may have linked the accounts already. Check the 'Bonvoy number' field - if it shows a number (for example: ****1234), it means your accounts are already linked. If there is no number and no banner, contact the Marriott Reservations team in your region.

Without linking the accounts, you won’t get the discounted membership rates for citizenM stays booked via Marriott.com and the Marriott Bonvoy App. As long as your membership is in good standing, you can keep using the other perks (like free co-working, 15% off food and drink and 15% off meeting rooms).