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概述

什么是citizenM酒店?

citizenM 是一家由 Rattan Chadha 于 2008 年创立的创新生活方式酒店品牌,并于 2025 年 7 月加入万豪国际大家庭。这里有智能操控的客房、艺术感满满的公共空间和设计感十足的体验。citizenM 彻底颠覆了传统酒店,让现代旅行者在城市核心地段,轻松享受高品质住宿,无需为价格皱眉。

What is Marriott Bonvoy®?

Marriott Bonvoy is Marriott International’s loyalty program, giving members points for hotel stays, travel and purchases. Points can be redeemed for free nights, upgrades, and experiences. Members enjoy tiered benefits like late check-out and room upgrades, with elite status earned through frequent stays and spending.

citizenM 是否参与 Marriott Bonvoy 计划?

是的。两个项目(mycitizenM+ 和 Marriott Bonvoy)的会员均可根据其会员等级获得、兑换并享受 Marriott Bonvoy 的权益。

mycitizenM+ 会员资格

What is the mycitizenM+ membership?

mycitizenM+ is a paid annual subscription-based programme from citizenM that gives members exclusive perks and savings at citizenM hotels.

How much does it cost to get a mycitizenM+ membership?

The current membership fee is $170 / €150 / £130 for one year.

What will happen to the mycitizenM+ membership?

mycitizenM+ membership is here to stay. Members can continue enjoying the perks they’ve always had, and now they get new benefits through Marriott Bonvoy. See more about this on the membership page.

Now that mycitizenM+ has joined Marriott Bonvoy, what perks come with staying at a citizenM hotel?

When a mycitizenM+ member chooses to stay at a citizenM hotel, they enjoy these perks:

  • 15% off when booking direct

  • up to 30% off during sales

  • 15% off food and drinks (except breakfast)

  • 15% off societyM meeting rooms

  • free co-working (except in Taipei)

  • Marriott Bonvoy Gold Elite Status benefits (see integration)

I have a free mycitizenM+ trial, how do the changes affect my membership?

Your trial continues as usual. As part of Marriott Bonvoy, you’ll link your trial mycitizenM+ account to a Marriott Bonvoy account and receive Marriott Bonvoy Gold Elite status for the remainder of your trial. If you choose to continue with a paid membership after your trial ends, your member access to citizenM perks and Marriott Bonvoy Gold Elite benefits will continue uninterrupted.

mycitizenM+ x Marriott Bonvoy integration

What Marriott Bonvoy status will mycitizenM+ members be granted?

mycitizenM+ members will receive Marriott Bonvoy Gold Elite status.

What benefits do I receive as a Marriott Bonvoy Member at citizenM?

Marriott Bonvoy members enjoy the following benefits with citizenM hotel stays:

check out the chart

I am already a Marriott Bonvoy Gold Elite member or higher but would like to purchase a mycitizenM+ membership. What benefits will I receive?

You will continue to receive your Marriott Bonvoy benefits per your member status at all participating hotels, plus the following mycitizenM+ benefits at all citizenM hotels:

  • 15% discount on retail rates for all direct bookings

  • up to 30% discount during sales

  • 15% off food & drinks (except breakfast)

  • 15% off meeting rooms

  • free co-working (except in Taipei)

Can I earn Marriott Bonvoy points on citizenM hotel stays?

Yes. All eligible citizenM stays made with a Marriott Bonvoy account earn Marriott Bonvoy points. You can earn Marriott Bonvoy points on citizenM hotel stays by adding your Marriott Bonvoy account number to your reservation. You can do this at check-in. If you are a mycitizenM+ subscriber, follow the account linking instructions to continue receiving your subscription perks as well as your Marriott Bonvoy member benefits.

Can I use past citizenM stays to count toward my Marriott Bonvoy status?

A past citizenM stay can be counted towards Marriott Bonvoy points ONLY IF the stay took place after the citizenM hotel joined the Marriott website (this could be 28 October 2025 or later). Please follow this link to find citizenM hotels and look up your citizenM hotel joining date. If your stay was completed after that date, the points can be credited. To do this, log into your Marriott Bonvoy account and complete the “Report a Missing Stay” form.

How many Marriott Bonvoy Points and Elite Night Credits (ENCs) will I be able to earn at citizenM?

Members earn 10 Marriott Bonvoy Points per $1 USD and 1 Elite Night Credit per Qualifying Night.

Can I redeem Marriott Bonvoy points for free nights at citizenM hotels?

Yes. Points can be redeemed for stays at eligible citizenM hotels.

account linking: mycitizenM+ × Marriott Bonvoy

How do I use mycitizenM+ membership now that citizenM has joined Marriott Bonvoy?

1. Link your mycitizenM+ account with a Marriott Bonvoy account. To do this, log in to your mycitizenM+ account and follow the instructions for linking to Marriott Bonvoy. 2. You can add your existing Marriott Bonvoy Account to a reservation by following these instructions or contact the Marriott Reservations team in your region for help.

manage your membership

在哪里可以管理您的mycitizenM+会员?

你来对地方了。点一下导航栏右上角的 “我的账户”,马上进入你的 mycitizenM+ 会员专区。如果已经登录,直接点欢迎语就能轻松查看和管理你的专属权益。

我忘记了密码。该怎么办?

mycitizenM+ 和 Marriott Bonvoy 是两个完全不同的账号。第一步,先确认你想登录的是哪个。

mycitizenM+ 进不去?点登录页面的“获取新密码”,邮箱里会收到重置指引。还没搞定?随时联系我们,真人帮你搞定。

如果是 Marriott Bonvoy 账号出问题,那就直接找 Marriott。去 help.marriott.com ,他们会帮你找回账号。

What if I no longer want a mycitizenM+ membership?

You can cancel your membership by logging to your account.  Please note, if you have bookings scheduled beyond your membership end date, they will be cancelled on the membership end date. You will receive a cancellation confirmation email with all details and dates explained.

The citizenM app is gone, which app can I use instead?

Indeed, the citizenM app retired in December 2025, so you can no longer use it. The Marriott Bonvoy® Mobile App is your new tool to enjoy. To use it, you must have a Marriott Bonvoy account linked to your mycitizenM+ membership. Log into your citizenM member account. If your citizenM and Marriott Bonvoy accounts are not linked yet, you will see a banner with two options – to link an existing Marriott Bonvoy account, or create a new one. Follow the easy-peasy linking instructions – and voilá! If you do not see the banner, it most likely means you may have linked the accounts already. Check the 'Bonvoy number' field - if it shows a number (for example: ****1234), it means your accounts are already linked. If there is no number and no banner, contact the Marriott Reservations team in your region.

reservations

How can I book a stay at a citizenM hotel?

Make a hotel reservation at any citizenM hotel on Marriott.com website or via the Marriott Bonvoy® Mobile App.

I booked a stay with mycitizenM+ membership before citizenM joined Marriott Bonvoy. Will I still get my mycitizenM+ perks?

Yes, you get your mycitizenM+ perks, but you have to link your citizenM membership to Marriott Bonvoy first. Log into your citizenM member account. If your citizenM and Marriott Bonvoy accounts are not linked yet, you will see a banner with two options – to link an existing Marriott Bonvoy account, or create a new one. Follow the easy-peasy linking instructions – and voilá! If you do not see the banner, it most likely means you may have linked the accounts already. Check the 'Bonvoy number' field - if it shows a number (for example: ****1234), it means your accounts are already linked. If there is no number and no banner, contact the Marriott Reservations team in your region.

I made a citizenM hotel reservation before citizenM joined Marriott Bonvoy. Do I need to re-book?

All citizenM hotel reservations made before citizenM joined Marriott Bonvoy are still active and there's no need to re-book. The only difference is the management of your reservation. The citizenM app and citizenM website are retired as of December 2025. All citizenM hotel reservations can now be accessed on Marriott.com and via the Marriott Bonvoy® Mobile App.

我可以用 mycitizenM+ 会员价在万豪旅享家预订早餐吗?

是的,你可以在 Marriott Bonvoy 網站以 mycitizenM+ 會員價格預訂早餐,而且你可以自行決定何時預訂。

登入你的 Marriott Bonvoy 帳戶(在 Marriott.com 或 Marriott Bonvoy® 行動 App 上),找到你的 citizenM 酒店。在房價選項下,你會看到 mycitizenM+ 房價以及「Stay for Breakfast」房價。

或者,你也可以只預訂房間,等到抵達當天辦理入住時再加購早餐。這樣你依然能享有 mycitizenM+ 的房價折扣,同時保留彈性,等抵達後再決定早餐。