contacter le support membres citizenM

Make a hotel reservation at any citizenM hotel on Marriott.com website or via the Marriott Bonvoy® Mobile App.

Yes, you get your mycitizenM+ perks, but you have to link your citizenM membership to Marriott Bonvoy first. Log into your citizenM member account. If your citizenM and Marriott Bonvoy accounts are not linked yet, you will see a banner with two options – to link an existing Marriott Bonvoy account, or create a new one. Follow the easy-peasy linking instructions – and voilá! If you do not see the banner, it most likely means you may have linked the accounts already. Check the 'Bonvoy number' field - if it shows a number (for example: ****1234), it means your accounts are already linked. If there is no number and no banner, contact the Marriott Reservations team in your region.

All citizenM hotel reservations made before citizenM joined Marriott Bonvoy are still active and there's no need to re-book. The only difference is the management of your reservation. The citizenM app and citizenM website are retired as of December 2025. All citizenM hotel reservations can now be accessed on Marriott.com and via the Marriott Bonvoy® Mobile App.

Oui, tu peux réserver le petit-déj au tarif mycitizenM+ sur le site Marriott Bonvoy – et tu choisis quand le faire.

Connecte-toi à ton compte Marriott Bonvoy sur Marriott.com ou via l’app Marriott Bonvoy®, puis trouve ton hôtel citizenM. Dans les tarifs, tu verras un tarif mycitizenM+ et aussi un tarif “Stay for Breakfast”.

Sinon, réserve seulement la chambre citizenM, puis ajoute le petit-déj lors du check-in le jour de ton arrivée. Tu gardes ainsi ta réduction mycitizenM+ sur la chambre et tu décides du petit-déj en arrivant.

Vous êtes déjà au bon endroit. Cliquez simplement sur « mon compte » en haut à droite pour accéder à votre espace mycitizenM+. Déjà connecté ? Un clic sur le message de bienvenue suffit pour retrouver et gérer tous vos avantages.

mycitizenM+ et Marriott Bonvoy, c’est chacun son compte. Alors, commencez par vérifier lequel vous essayez d’ouvrir.

Impossible de vous connecter à votre compte mycitizenM+ ? Cliquez sur « nouveau mot de passe » à l’écran de connexion : un email vous attendra avec la marche à suivre. Toujours bloqué ? Nos coordonnées sont là pour vous, à tout moment.

Si c’est votre compte Marriott Bonvoy qui fait des siennes, direction leur équipe : ils vous remettront sur pied via help.marriott.com.

You can cancel your membership by logging to your account.  Please note, if you have bookings scheduled beyond your membership end date, they will be cancelled on the membership end date. You will receive a cancellation confirmation email with all details and dates explained.

Indeed, the citizenM app retired in December 2025, so you can no longer use it. The Marriott Bonvoy® Mobile App is your new tool to enjoy. To use it, you must have a Marriott Bonvoy account linked to your mycitizenM+ membership. Log into your citizenM member account. If your citizenM and Marriott Bonvoy accounts are not linked yet, you will see a banner with two options – to link an existing Marriott Bonvoy account, or create a new one. Follow the easy-peasy linking instructions – and voilá! If you do not see the banner, it most likely means you may have linked the accounts already. Check the 'Bonvoy number' field - if it shows a number (for example: ****1234), it means your accounts are already linked. If there is no number and no banner, contact the Marriott Reservations team in your region.

Connectez-vous à votre compte mycitizenM+ et rendez-vous sur votre tableau de bord. Trouvez l’option pour lier votre compte mycitizenM+ à Marriott Bonvoy. Suivez les instructions ultra simples – et voilà !

Sans le lien entre les comptes, vous ne bénéficierez pas des tarifs d’abonnement réduits pour les séjours citizenM réservés via Marriott.com et l’application Marriott Bonvoy. Tant que votre abonnement est actif, vous pouvez continuer à profiter des autres avantages (comme le co-working gratuit, 15 % de réduction sur la nourriture et les boissons, et 15 % sur les salles de réunion).

mycitizenM+ members will receive Marriott Bonvoy Gold Elite status.

Marriott Bonvoy members enjoy the following benefits with citizenM hotel stays:

check out the chart

You will continue to receive your Marriott Bonvoy benefits per your member status at all participating hotels, plus the following mycitizenM+ benefits at all citizenM hotels:

• 15% discount on retail rates for all direct bookings

• up to 30% discount during sales

• 15% off food & drinks (except breakfast)

• 15% off meeting rooms

• free co-working (except in Taipei)

Yes. All eligible citizenM stays made with a Marriott Bonvoy account earn Marriott Bonvoy points. You can earn Marriott Bonvoy points on citizenM hotel stays by adding your Marriott Bonvoy account number to your reservation. You can do this at check-in. If you are a mycitizenM+ subscriber, follow the account linking instructions to continue receiving your subscription perks as well as your Marriott Bonvoy member benefits.

A past citizenM stay can be counted towards Marriott Bonvoy points ONLY IF the stay took place after the citizenM hotel joined the Marriott website (this could be 28 October 2025 or later). Please follow this link to find citizenM hotels and look up your citizenM hotel joining date. If your stay was completed after that date, the points can be credited. To do this, log into your Marriott Bonvoy account and complete the “Report a Missing Stay” form.

Members earn 10 Marriott Bonvoy Points per $1 USD and 1 Elite Night Credit per Qualifying Night.

Yes. Points can be redeemed for stays at eligible citizenM hotels.

1. Link your mycitizenM+ account with a Marriott Bonvoy account. To do this, log in to your mycitizenM+ account and follow the instructions for linking to Marriott Bonvoy. 2. You can add your existing Marriott Bonvoy Account to a reservation by following these instructions or contact the Marriott Reservations team in your region for help.

Log into your citizenM member account and go to your dashboard. If your citizenM and Marriott Bonvoy accounts are not linked yet, you will see a banner with two options – to link an existing Marriott Bonvoy account, or create a new one. Follow the easy-peasy linking instructions – and voilá! If you do not see the banner, it most likely means you may have linked the accounts already. Check the 'Bonvoy number' field - if it shows a number (for example: ****1234), it means your accounts are already linked. If there is no number and no banner, contact the Marriott Reservations team in your region.

Without linking the accounts, you won’t get the discounted membership rates for citizenM stays booked via Marriott.com and the Marriott Bonvoy App. As long as your membership is in good standing, you can keep using the other perks (like free co-working, 15% off food and drink and 15% off meeting rooms).