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You can still book citizenM hotel stays on Marriott.com, the Marriott Bonvoy® Mobile App and other Marriott booking channels.

Yes, members with linked accounts receive both mycitizenM+ perks and Marriott Bonvoy benefits.

Your reservations remain active, but once the citizenM app goes away, you will not be able to view your booking on citizenM channels. You can add your Marriott Bonvoy Account to a reservation by following these instructions. You can also contact the Marriott Reservations team in your region for help.

En réservant votre tarif mycitizenM+ membre via Marriott Bonvoy, le petit-déjeuner n’est pas compris dans le citizenM Subscription Program. Pas de panique, le petit-déjeuner vous attend toujours !

Vous pouvez l’ajouter en toute simplicité lors de votre arrivée, directement à la borne citizenM. Profitez de votre réduction mycitizenM+ sur le séjour, et décidez sur place si vous voulez commencer la journée avec un festin.

Vous êtes déjà au bon endroit. Cliquez simplement sur « mon compte » en haut à droite pour accéder à votre espace mycitizenM+. Déjà connecté ? Un clic sur le message de bienvenue suffit pour retrouver et gérer tous vos avantages.

mycitizenM+ et Marriott Bonvoy, c’est chacun son compte. Alors, commencez par vérifier lequel vous essayez d’ouvrir.

Impossible de vous connecter à votre compte mycitizenM+ ? Cliquez sur « nouveau mot de passe » à l’écran de connexion : un email vous attendra avec la marche à suivre. Toujours bloqué ? Nos coordonnées sont là pour vous, à tout moment.

Si c’est votre compte Marriott Bonvoy qui fait des siennes, direction leur équipe : ils vous remettront sur pied via help.marriott.com.

You can cancel your membership by logging to your account.  Please note, if you have bookings scheduled beyond your membership end date, they will be cancelled on the membership end date. You will receive a cancellation confirmation email with all details and dates explained.

No. The citizenM app will be retired on 5 December. To continue viewing your citizenM reservations, you must add your Marriott Bonvoy account number to them by following these instructions. You can also contact the Marriott Reservations team in your region. All reservations will then be displayed on Marriott Bonvoy channels.

Connectez-vous à votre compte mycitizenM+ et rendez-vous sur votre tableau de bord. Trouvez l’option pour lier votre compte mycitizenM+ à Marriott Bonvoy. Suivez les instructions ultra simples – et voilà !

Sans le lien entre les comptes, vous ne bénéficierez pas des tarifs d’abonnement réduits pour les séjours citizenM réservés via Marriott.com et l’application Marriott Bonvoy. Tant que votre abonnement est actif, vous pouvez continuer à profiter des autres avantages (comme le co-working gratuit, 15 % de réduction sur la nourriture et les boissons, et 15 % sur les salles de réunion).

mycitizenM+ members will receive Marriott Bonvoy Gold Elite status.

Marriott Bonvoy members enjoy the following benefits with citizenM hotel stays:

check out the chart

You will continue to receive your Marriott Bonvoy benefits per your member status at all participating hotels, plus the following mycitizenM+ benefits at all citizenM hotels:

• 15% discount on retail rates for all direct bookings

• up to 30% discount during sales

• 15% off food & drinks (except breakfast)

• 15% off meeting rooms

• free co-working (except in Taipei)

Yes. All eligible citizenM stays made with a Marriott Bonvoy account earn Marriott Bonvoy points. You can earn Marriott Bonvoy points on citizenM hotel stays by adding your Marriott Bonvoy account number to your reservation. You can do this at check-in. If you are a mycitizenM+ subscriber, follow the account linking instructions to continue receiving your subscription perks as well as your Marriott Bonvoy member benefits.

A past citizenM stay can be counted towards Marriott Bonvoy points ONLY IF the stay took place after the citizenM hotel joined the Marriott website (this could be 28 October 2025 or later). Please follow this link to find citizenM hotels and look up your citizenM hotel joining date. If your stay was completed after that date, the points can be credited. To do this, log into your Marriott Bonvoy account and complete the “Report a Missing Stay” form.

Members earn 10 Marriott Bonvoy Points per $1 USD and 1 Elite Night Credit per Qualifying Night.

Yes. Points can be redeemed for stays at eligible citizenM hotels.

1. Link your mycitizenM+ account with a Marriott Bonvoy account. To do this, log in to your mycitizenM+ account, go to your dashboard, select ‘membership’, and follow the instructions for linking to Marriott Bonvoy. 

2. You can add your Marriott Bonvoy Account to a reservation by following these instructions, or contact the Marriott Reservations team in your region for help.

Log into your citizenM account and go to your dashboard. If your citizenM and Marriott Bonvoy accounts are not linked yet, you will see a banner with two options – to link an existing Marriott Bonvoy account, or create a new one. Follow the easy-peasy linking instructions – and voilá! 

If you do not see the banner, it means you may have linked the accounts already. Check your member details for your Marriott Bonvoy number.

Without linking the accounts, you won’t get the discounted membership rates for citizenM stays booked via Marriott.com and the Marriott Bonvoy App. As long as your membership is in good standing, you can keep using the other perks (like free co-working, 15% off food and drink and 15% off meeting rooms).